Zambezi Queen

We respect the trust you place in us each time you choose to stay with the Zambezi Queen Collection. Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are.

In response to the COVID-19 pandemic, we have partnered with top experts to implement new standards of safety and enhanced operational protocols and procedures which are among the most stringent in the hospitality industry.

We are taking extensive measures to safeguard, protect and care for our valued guests and employees.

• Provisional reservations will be held for a maximum of 14 days, thereafter the reservation will be automatically released.
• Once confirmed, our standard payment terms and conditions apply, which are outlined below per property.
• Any discrepancies on the confirmation or invoice must be addressed with reservations within 7 days of issue.
• Reservations made less than 60 days prior to arrival will require full pre-payment at the time of booking.
• No credit card payments will be accepted for any tax invoices issued to a tour operator or travel agent. All bank charges are for the account of the tour operator or travel agent.
• We reserve the right to move guests between our houseboats for operational reasons. Guests will be refunded the difference in rate if applicable.

Flexible cancellation terms for new bookings made after 1 May 2020 for travel up to and including 31 December 2022:

Revised refundable cancellation terms are in place exclusively for new bookings cancelling for reasons relating to Covid-19 that are due to arrive within 30 days at a Zambezi Queen Collection property.

Covid-19 related restrictions include:

• If all Zambezi Queen Collection properties in the region that the guest was due to visit are temporarily closed.
• If the government of the country within which the Zambezi Queen Collection property is located has closed its borders to international travellers.
• If the government of the country within which the Zambezi Queen Collection property is located has declared that no visas will be issued to travellers from the country of origin of the guest.
• If the government of the guest’s country of residence has closed its borders to all but essential travel.
• If the government of the country within which the Zambezi Queen Collection property is located has imposed a mandatory quarantine upon entering the country.
• If guests contract COVID-19 within 14 days of travel date.
• If guests are denied boarding onto the aircraft due to an elevated temperature.

Confirmed bookings made before 1 May 2020 travelling up to and including 31 March 2023:

• Bookings may be postponed to a future travel date up to 31 March 2023. Please note that once new travel dates have been chosen, clients may only postpone for reasons relating to
• Covid-19 that are due to arrive within 30 days at a Zambezi Queen Collection property.
• Should clients postpone and subsequently cancel, cancellation penalties as per the original travel date apply.
• If guests wish to postpone but don’t yet know their new travel dates, they have until 1 September 2022 to confirm their new travel dates.
• Please note on postponed bookings, no refunds of advance payments will be made

A Future Cruise Credit (FCC) equal to the value of the funds that the Zambezi Queen Collection has received can be issued:

• The FCC is redeemable on any Zambezi Queen Collection river safari up until 31 March 2023.
• For added flexibility, the FCC is transferrable with written confirmation provided by the original FCC owner.

Cancellations for confirmed bookings made before 1 May 2020 travelling up to and including 31 December 2022:

With international travel legislation under review in terms of treatment of deposits, cancellations and such measures, we considered how best to be fair to our customers, our immediate partners and the greater community. Our responsibilities lie not only in ensuring the sustainability of the Zambezi Queen Collection but also in the support we offer to the local communities that rely on the income and other support provided by our properties. This is integral to our ethos as part of the Mantis Collection, and more can be found out about these initiatives here. As such, our standard cancellation terms apply for those guests who cancel existing confirmed bookings instead of postponing. These can be found below.

Please note that because of the constantly changing landscape, the above terms are also subject to change with 24 hours’ notice, and we respectfully ask you to bear with us in these unprecedented times.

The situation is changing every day, so please do also contact us directly at info@zqcollection.com should you need any update. We are very happy, of course, to chat in more detail, to answer any further questions you have on future travel and what precautions are taking place at our properties and on the ground.

Thank you for your support during these exceptional times. We look forward to coming out of this with you stronger, together.

FIT (1-7 pax):
• 30% deposit is due within 7 days of invoice date
• 70% balance payment is due 60 days prior to arrival

Group (8-26 pax):
• 10% deposit is due within 7 days of invoice date
• A further 40% deposit is due within 180 days prior to arrival
• 50% balance payment is due 60 days prior to arrival

Tour Series (Min. of 8 pax for 3+ trips per year):
• 10% deposit is due 240 days prior to arrival
• A further 40% deposit is due within 180 days prior to arrival
• 50% balance payment is due 60 days prior to arrival

• Only written cancellations will be accepted. An acknowledgement of the cancellation will be sent from the reservations department.
• The Zambezi Queen Collection reserves the right to release bookings should payment not be received by the requested date.

Fit (1-7 pax):
• 30% of fee if cancellation is less than 120 days prior to arrival
• 100% of fee if cancellation is less than 60 days prior to arrival

Group (8 – 26 pax):
• 10% of fee if cancellation is less than 240 days prior to arrival
• 50% of fee if cancellation is less than 180 days prior to arrival
• 100% of fee if cancellation is less than 60 days prior to arrival

Tour Series (Min. of 8 pax for 3+ trips per year):
• 100% of fee if cancellation is less than 240 days prior to arrival

☝️ Местная валюта:   R (ZAR)   South African Rand

☝️ Часовой пояс:   Africa/Windhoek

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