In the heart of one of the most beautiful cities in the world; Charged with the Spanish influence and the powerful mixture of multiculturalism, is the Hotel Charleston Santa Teresa, housed in a historic building that accounts for the tradition of Cartagena de Indias from its origins as a Caribbean port to becoming the capital of tourism in South America. South.
Classic Courtyard View
These cozy and traditional rooms, located in the Colonial Convent of the XVII Century and th Republican Building, are beautifully decorated with modern facilities, offering views of the internal corridors and the emblematic courtyards.
1 QueenSuperior Twin Room
Rooms of unique an elegant style, located in the Colonial Convent of the XVII Century and th Republican Building, combine a contemporary design with great views over the historic walls and the old city of Cartagena.
Premium Balcony
Rooms with an exclusive interior design, located in the republican Building, provide a cozy space of luxury and the charm of the Caribbean on your balcony and your living room overlooking the central courtyard and Harry’s Bar restaurant.
1 KingPremier Deluxe
Sophisticated rooms with large spaces, located the Repulican Building and the Colonial Convent of the XVII century, its abundance of natural light allows you to enjoy a magnificent view of the colonial facades, historic center, walls, the Caribbean Sea and the modern city.
Junior Suite
Elegant spaces and exclusive design, located in the Republican Building, provide anple spaces for relaxation with a living room, its interior decorated with luxury details and its large windows overlooking the colonial facades of the historic center and the central courtyard.
Colonial Suite
Unique and exclusive suites of integrated space located in the Colonial Convent of the XVII Century that preserve the details of the historic building combining the luxury and the facilities of a specially decorate space for rest with a view of the colonial streets an facades.
Master Suite
Exclusive, elegant and spacious suites located on the top floor of the Republican Building, exalting its modern décor and crate a luxurious atmosphere in its living room and dining room, with historic architectural details on its balcony overlooking the Caribbean Sea and the modern city.
Grand Suite
Located in the Republican Building, these spacious and sophisticated suites offer a comfortable bedroom, living room and separate dining room with an impressive view over Plaza Santa Teresa, the iconic walls and the Caribbean Sea.
Courtyard View Suite
Espacios elegantes y de diseño exclusivo, ubicadas en el Edificio Republicano, proveen amplios espacios para el descanso con una sala de estar, su interior decorado con detalles de lujo y sus amplios ventanales con vista sobre las fachadas coloniales del centro histórico y el patio central.
Espaços elegantes e exclusivamente projetados, localizados no Edifício Republicano, proporcionam amplo espaço para relaxar com uma sala de estar, seu interior decorado com detalhes luxuosos e suas grandes janelas com vista para as fachadas coloniais do centro histórico e o pátio central.
Espaços elegantes e exclusivamente projetados, localizados no Edifício Republicano, proporcionam amplo espaço para relaxar com uma sala de estar, seu interior decorado com detalhes luxuosos e suas grandes janelas com vista para as fachadas coloniais do centro histórico e o pátio central.
Classic Ocean View
These cozy and traditional rooms, located in the Colonial Convent of the XVII Century and th Republican Building, are beautifully decorated with modern facilities and offer views of the Caribbean Sea.
Good to know...
Check-in from 15:00
Check-out until to 12:00
Política de IVA/ VAT Policy
Los huéspedes colombianos o extranjeros residentes en el país han de abonar el IVA del 19 % directamente en el hotel. De acuerdo con la Ley Colombiana, solo están exentos de pagar los turistas que tengan Permiso de Ingreso y Permanencia: Permiso de Turismo categoría PT (antes PIP-3, o PIP-5, o PIP-6, o PIP-10); o visa tipo V=Visitante (antes Visa TP-11 o TP-12) o visa tipo M=Migrante: (antes TP -7) o visa tipo R=Residente. En el momento del check in en el Hotel habrá que mostrar el sello o visado correspondiente.IVA de alojamiento 19%. Impuesto sobre alimentos y bebidas 8%. Exención
hasta el 31 de diciembre de 2022 .
Colombian guests or foreigners residing in the country must pay the 19% VAT directly at the hotel. According to Colombian Law, only tourists who have an Entry and Permanence Permit are exempt from paying: Tourism Permit category PT (formerly PIP-3, or PIP-5, or PIP-6, or PIP-10); or visa type V=Visitor (before Visa TP-11 or TP-12) or visa type M=Migrant: (before TP -7) or visa type R=Resident. At the time of check-in at the Hotel, the corresponding stamp or visa must be shown.
Accommodation VAT 19%. Tax on food and beverages 8%. Exemption
until December 31, 2022.
Términos Generales/ General Terms
TERMINOS Y CONDICIONES
• El servicio de recogida al aeropuerto debe ser solicitado vía correo electrónico, WhatsApp o vía telefónica con 24 horas de anticipación con un costo de de $ 65.000 o $ 25 (De 1 a 3 pasajeros).
• Tenga en cuenta que, debido a la nueva normativa, los aforos de los espacios se encuentran limitados y algunos de los servicios pueden presentar cambios en los horarios.
• La tarifa reservada aplica para las fechas de estancia, tipo de habitación/noche y según el numero de pasajeros confirmados durante el proceso de reservación. Cambios en tipo de habitación, numero de noches o pasajeros adicionales podrán generar variación en los importes confirmados en este documento.
• Cancelación o modificación debe ser recibido por el hotel 72 horas antes de la fecha de llegada para evitar cargos de penalidad de la primera noche.
• Hasta un (1) menor de 4 años gratis, compartiendo habitación con sus padres en cama disponible o cuna. En caso de requerir una cama adicional esta será gratis si el espacio de la habitación lo permite y la solicitud deberá realizarse 24 horas antes de la llegada.
• Horario Check In 15:00. Horario Check out a las 12:00 mediodía.
• Early Check in y Late Check out están sujetos a disponibilidad y cargos adicionales pueden aplicar.
• Tarifa en $ será convertida a pesos colombianos en el momento de efectuarse el pago, con base en la tasa de cambio diaria y está sujeta a las fluctuaciones de la tasa diaria sin previo aviso.
• El ingreso de personas no identificadas durante el proceso de check in online o notificadas en el momento de validación del registro en el Front Desk, se encuentra totalmente prohibido para su seguridad y la de nuestros huéspedes.
• El proceso de limpieza de la habitación del huésped se realiza diariamente durante su estancia, el huésped podrá disponer o modificar la frecuencia de este proceso, notificándolo a la recepción del hotel durante su validación de registro al ingreso.
FEES
• Seguro Hotelero por persona por noche 3$
• Cotelco por noche por habitación 1.8$
Atendiendo el decreto No 1408 del 3 de noviembre del 2021 del Ministerio del interior, a partir del 16 de noviembre de 2021, se exigirá como requisito a todas las personas mayores de 18 años el carné de vacunación o certificado digital con el esquema completo de vacunacion para el ingreso a los servicios del Restaurante Harry's Cartagena, Plaza Santa Teresa Restaurante y así mismo la asistencia a todos los eventos que se desarrollen en las instalaciones del hotel. En caso de no contar con el carnet de vacunación con el esquema completo, podrá cancelar las reserva hasta 5 días después de realizada la reserva sin penalidad. El hotel se abstendrá de permitir el ingreso y/o participación a los eventos en caso de incumplir con los requisitos mencionados. Les recomendamos revisar los protocolos relacionados con el COVID- 19 en la página de la alcaldía de Cartagena para su próxima visita a la ciudad de Cartagena en el link https://www.cartagena.gov.co
Por disposición de la Ley 1335 de 2009, el hotel Charleston Santa Teresa es un espacio libre de humo de tabaco, incumplir esta ley acarrea el cobro de una penalidad de $ $500 o $ $1.500.000 que serán cargados a la cuenta del huésped. El HOTEL CHARLESTON SANTA TERESA apoya y da cumplimiento a las leyes 679 del 2001(Art. 16, 17 y 19), 1336 del 2009, Ley 599 de 2000 y la resolución 3840 del 2009 las cuales tienen como objetivo dictar medidas de protección contra la explotación, la pornografía, el turismo sexual y las demás
formas de abuso sexual contra niños, niñas y adolescentes. -Hoteles Charleston SAS informa que el usuario, al proporcionar voluntariamente sus datos personales a través de cualquier forma de este sitio web o correo electrónico y aceptar su envío, autorizo a HOTELES CHARLESTON SAS y su establecimiento HOTEL CHARLESTON SANTA TERESA CARTAGENA al tratamiento de sus datos personales. https://www.hotelcharlestonsantateresa.com/proteccion-dedatos.html
TERMS AND CONDITIONS
• The airport pick-up service must be requested via email, WhatsApp or by phone 24 hours in advance at a cost of $ 65,000 or $ 25 (From 1 to 3 passengers).
• Keep in mind that, due to the new regulations, the capacity of the spaces is limited and some of the services may present changes in schedules.
• The reserved rate applies to the dates of stay, type of room/night and according to the number of passengers confirmed during the reservation process. Changes in room type, number of nights or additional passengers may generate variation in the amounts confirmed in this document.
• Cancellation or modification must be received by the hotel 72 hours before the arrival date to avoid penalty charges for the first night.
• Up to one (1) child under 4 years free, sharing a room with their parents in an available bed or cot. In case of requiring an additional bed, it will be free if the space of the room allows it and the request must be made 24 hours before arrival.
• Check-in time 15:00. Check out time at 12:00 noon.
• Early Check in and Late Check out are subject to availability and additional charges may apply.
• Rate in $ will be converted to Colombian pesos at the time of payment, based on the daily exchange rate and is subject to fluctuations in the daily rate without prior notice.
• The entry of unidentified persons during the online check-in process or notified at the time of registration validation at the Front Desk, is totally prohibited for your safety and that of our guests.
• The cleaning process of the guest's room is carried out daily during their stay, the guest may arrange or modify the frequency of this process, notifying the hotel reception during their registration validation upon arrival.
FEES
• Hotel insurance per person per night 3$
• Cotelco per night per room 1.8$
In accordance with Decree No 1408 of 3 November 2021 of the Ministry of the Interior, from 16 November 2021, all persons over 18 years of age will be required to have a vaccination card or digital certificate with the complete vaccination schedule for admission to the services of Harry's Cartagena Restaurant, Plaza Santa Teresa Restaurant and likewise for attendance at all events that take place in the hotel facilities. If you do not have the vaccination card with the complete vaccination schedule, you may cancel your reservation up to 5 days after the reservation has been made without penalty. The hotel will refrain from allowing entry and/or participation in the events in case of non-compliance with the above requirements. We recommend that you review the protocols related to COVID-19 on the website of the Mayor's Office of Cartagena for your next visit to the city of Cartagena at https://www.cartagena.gov.co.
By provision of Law 1335 of 2009, the Charleston Santa Teresa hotel is a smoke-free space, failure to comply with this law entails the collection of a penalty of $ $500 or $ $1,500,000 that will be charged to the guest's account. HOTEL CHARLESTON SANTA TERESA supports and complies with laws 679 of 2001 (Art. 16, 17 and 19), 1336 of 2009, Law 599 of 2000 and resolution 3840 of 2009 which aim to dictate protection measures against exploitation, pornography, sex tourism and other forms of sexual abuse against children and adolescents. -Hotels Charleston SAS informs that the user, by voluntarily providing their personal data through any form of this website or email and accepting their submission, authorize HOTELES CHARLESTON SAS and its establishment HOTEL CHARLESTON SANTA TERESA CARTAGENA to process their data personal. https://www.hotelcharlestonsantateresa.com/data-protection.html
Política de No Show/ No Show Policy
La no presentación del huésped en la fecha reservada, dará al hotel la facultad de liberar la habitación y se cargará el precio total de la reserva.The non-show of the guest on the reserved date, will give the hotel the power to release the room and the total price of the reservation will be charged.
Charleston Santa Teresa Cartagena accepts special requests. Add them in the next step!
FAQ Frequently Asked Questions
- Are the prices always the same even if the date changes?Prices vary based on various factors which may be seasonal, day of the week, occupation status of the hotel, promotions, particular fairs in the city and more. The advice, to see the prices, is to enter the dates of your stay and make your own comparisons.
- Is breakfast always included?No, it depends on the rate and on the establishment whether it is organized to offer it or not. Check well before booking what is included and what is not and what type of service is offered.
- Can I make special requests?Of course, when booking you will have a field where you can write directly to the structure and make your requests. These will be evaluated by the hotel which will answer you directly. In this decision making process MeTour is not responsible.
- What types of beds will I find in the room I have booked?The type of bed is usually specified in the room card. If you have special requests or needs, you can indicate them at the time of booking by writing them in the "special requests" field which will be forwarded directly to the hotel. In this process MeTour is not responsible.
- What is Pay in Structural and Payment Pre-Authorization?When you book, some establishments offer the possibility to pay directly at the establishment. In these cases you will simply be asked to insert your credit (or debit) card to guarantee the reservation, but without any charge. The sum will be withdrawn from your credit card only in the cases provided for by the policies and conditions relating to your reservation. In other cases, when the Partner does not adopt automatic availability and booking systems, but confirms reservations "manually", then you will be asked to insert your credit (or debit) card to guarantee the reservation, to then be charged directly at the same time the Partner confirms the booking (within 24-48 hours). At that moment you will receive an email with the booking confirmation and the payment.
- How do I know if my card has been pre-authorised?Consulting the balance of your credit card you will see that your available balance will be temporarily reduced by the amount of your reservation. In other cases and depending on the policy of your Credit Card circuit, you could also find an entry in the monthly summary of card movements: "operation pending". The blocking of the pre-authorization, depending on the situation, will be maintained according to the policies and terms and conditions of the reservation.
- How can I cancel or modify my reservation?Easy, enter the customer area with your credentials and from there you can modify or cancel your reservation. Remember that changing dates or canceling with a refund request depends on the rate you chose when booking.
- Can I transfer my reservation to another person?For this request, contact the property directly which may have a specific policy in this regard or may need further data on the person to whom you want to transfer the reservation.
- How can I get help with my booking?Enter the customer area with your credentials and from there you can contact us or by writing through our contact form specifying your booking number and the reason for the contact request. We recommend that you also leave a telephone number where you can be reached in case of need.
- Are there any Taxes, Local Charges or Extras to be paid directly on site?If not clearly indicated in the booking rates or structure policies, payments may be required directly to the structure for tourist taxes, local charges or extras not included in the rate. The advice is to read everything carefully before booking or writing to us via our contact form.
- Are small pets allowed?We invite you to read the property policy or contact us through our contact form for more information.
- Covid 19 Reservations/Cancellations/Change Dates/Refunds:For reservations made, we advise you to keep in mind the risk related to the Coronavirus (COVID-19) and the related government measures. If you book a non "flexible" or "non-cancellable" or "non-changeable" rate, you may not be entitled to a refund in the event of cancellation or the r. Any requests for cancellation or date changes will be managed according to the policy of the rate chosen at the time of booking and any laws on consumer protection. In uncertain times like these, MeTour recommends booking with rates that allow free cancellation or date changes, so that if you change plans or restrictions intervene, you can cancel for free until the deadline set by the structure.
- Covid-19: restrictions and travel adviceMeTour encourages its Partners to adopt a careful prevention policy against the Covid-19 pandemic, promoting those structures with strict sanitation and control protocols and monitors any situations of contagion by blocking reservations for those particularly affected structures or places. However, not being able to intervene directly on the structures, which are independent of MeTour, the advice Before booking and reaching the structure, is to check if there are travel restrictions in place. In fact, travel could only be authorized for specific reasons and, in particular, those for tourist purposes could not be allowed. We advise you to visit the government websites of the various destination countries around the world, the WHO (World Health Organization) website and the Local Government bodies, Official Information Websites and, last but not least, the website of the Booked Accommodations . MeTour is not responsible for the content of the aforementioned sites, but advises you to consult news as updated as possible.
Special Needs
4 dedicated services from Charleston Santa Teresa Cartagena
Wheelchair Accessible Rooms
This structure has rooms designed for accessibility to people in wheelchairs. They may not have a bathroom in the room.
Rooms With Private Bathroom Accessible With Wheelchair
Rooms with bathroom equipped to accommodate people in wheelchairs.
Disabled bathroom
The structure is equipped with bathrooms suitable for use by people in wheelchairs
Structure Without Architectural Barriers
The structure is free of architectural barriers and guarantees full accessibility to people in wheelchairs.
Choose how to pay. Always in a safe way.
Cartagena
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